Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for refunds and cancellations for Matcha Notify's lifetime subscription service.

2. Subscription Type

Lifetime Access: $19.99 USD (one-time payment)

• One-time payment provides lifetime access to the Service
• No recurring charges
• Processed through Whop payment platform

3. Refund Eligibility

3.1 Money-Back Guarantee Period

Eligible for Full Refund If:

• You request a refund within 7 days of purchase
• You have not violated our Terms of Service
• Your account has not been terminated for misconduct

To Request: Email hello@matchanotify.com with your order details within 7 days of purchase.

3.2 After 7 Days

Due to the nature of our lifetime access model:

• Refunds are not available after the 7-day guarantee period
• All sales are considered final after 7 days
• Service modifications or discontinuation do not entitle you to a refund

Exceptions:

• Extraordinary circumstances may be considered on a case-by-case basis
• Contact hello@matchanotify.com to discuss your specific situation

4. Service Performance Issues

4.1 Technical Problems

If you experience technical issues with the Service:

Before Requesting a Refund:

1. Contact our support team at hello@matchanotify.com
2. Allow us 48 hours to investigate and resolve the issue
3. We will work with you to fix technical problems

Refund Eligibility:

• If we cannot resolve technical issues within 7 days of your purchase, you may be eligible for a refund
• Issues must be on our end (not Discord service interruptions or third-party problems)

5. What Is NOT Covered

Refunds will NOT be provided for:

5.1 Product Availability

• Inability to purchase matcha products after receiving notifications
• Products selling out before you can complete purchase
• Third-party retailer issues or policies
• Limited stock availability

5.2 Third-Party Services

• Discord service interruptions or outages
• Discord account suspensions or bans
• Retailer website downtime
• Payment processor fees

5.3 User Error

• Forgetting to check Discord notifications
• Muted or disabled Discord notifications
• Incorrect Discord server settings
• Not following restock alerts promptly

5.4 Expectation Misalignment

• Fewer restocks than expected
• Specific brands not restocking frequently
• Notification timing not matching your availability
• General dissatisfaction after the 7-day period

6. Refund Process

6.1 How to Request a Refund

Step 1: Email hello@matchanotify.com with:

• Subject line: "Refund Request"
• Your order number or email used for purchase
• Reason for refund request
• Date of purchase

Step 2: Wait for Response

• We will respond within 2 business days
• We may ask for additional information

Step 3: Approval Process

• Eligible refunds will be approved within 3-5 business days
• You will receive a confirmation email

Step 4: Refund Processing

• Refunds are processed through Whop
• Funds will be returned to your original payment method
• Processing time: 5-10 business days depending on your bank

6.2 What Happens After Refund Approval

Upon refund approval:

• Your access to the Matcha Notify Discord server will be removed
• You will no longer receive restock notifications
• Your account will be deactivated
• You may not re-subscribe with the same email address for 30 days (to prevent abuse)

7. Chargebacks and Disputes

7.1 Contact Us First

Before initiating a chargeback with your bank:

• Contact us at hello@matchanotify.com to resolve the issue
• Chargebacks cost us fees and damage our merchant standing
• We will work in good faith to resolve disputes

7.2 Chargeback Policy

If you initiate a chargeback:

• Your account will be immediately suspended
• We will provide evidence of service delivery to your bank
• If the chargeback is found to be fraudulent, we may pursue legal action
• You will be permanently banned from using the Service

8. Processing Fees

Refund Amounts:

• Full refunds within 7 days: 100% refund to original payment method
• Payment processing fees (charged by Whop/payment processor) are non-refundable in all cases

9. Contact Information

For refund requests or questions:

• Email: hello@matchanotify.com
• Subject Line: "Refund Request" or "Refund Policy Question"

Response Time:

• Refund requests: 2 business days
• General questions: 3 business days